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VACANCIES

ABOUT GROW

GROW is an independent and grassroots cultural space with international impact, based in Hackney Wick. The venue includes busy bars, kitchen and indoor and outdoor areas from which people enjoy good food, drinks and cultural and community events throughout the day into the night.  Since opening in 2014, our aim is to extend opportunities for people to enjoy a creative and nurturing environment whilst exploring ecological and social sustainability. We are an accredited Hackney Nights Venue and part of an ecosystem of artist and maker spaces and a working yard called Grow Studios.

GROW is an equal opportunities employer, committed to building a diverse workforce and welcomes applications from all individuals.

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HEAD OF OPERATIONS

Grow Hackney & Grow Studios, Hackney Wick, E9 5LN
Full-time: 8-12-month fixed term (flexible for the right candidate with potential to extend)
Location: Grow Hackney & Grow Studios
Salary: £42-45k, dependent on experience
Start date: As Soon As Possible

DOWNLOAD THE FULL JOB DESCRIPTION AND PERSON SPECIFICATION (IN PDF FORMAT)

Grow is seeking a proactive and experienced Head of Operations. This is a senior and pivotal role within the organisation and has accountability across digital and physical domains. As Head of Operations, you will focus on existing digital systems and develop new ones to optimise productivity, improve workflows, team coordination and customer service as well as find opportunities to save money and generate income. Ultimately, you will ensure the smooth, day-to-day functioning of Grow’s venue and studios.

We are a committed team and have been laying the groundwork for this role, upgrading our digital platforms, mapping data and workflow. We now need someone with the right skills and experience to come and take us to the next level.

You’ll be responsible for the day-to-day running of the site—managing everything from venue systems and financial processes to digital tools. Working closely with the directors and managers, you’ll improve internal systems, lead on compliance, and explore new ways to improve efficiency through digital platforms, generate income and reduce costs, all while supporting the vibrant community at Grow.

Why Join Us?

  • Shape Grow’s Future - Take the lead in designing systems, improving operations, and embedding sustainable practices that will have a lasting impact

  • Purpose-Driven Work - Be part of a grassroots organisation that champions inclusive cultural programming, artist-led spaces and environmental responsibility

  • Join a values-led organisation - Work closely with founding directors and other managers to help shape strategic direction and drive sustainable growth, taking a lead on digital  

  • Make a meaningful impact - Be part of a collaborative team culture within an independent East London-based initiative, navigating a dynamic and competitive landscape.

What You’ll Bring

  • Proven experience leading digital and on site operations 

  • A sharp eye for system improvement, budgeting, and revenue generation

  • Strong leadership and communication skills that build team cohesion and performance

  • Confidence in managing compliance, health & safety, and digital systems

  • A commitment to ethical, inclusive, and community-led approaches to business

How to Apply

 To apply, please email to jordanna@growhackney.co.uk your CV and a cover letter outlining:

  • Why you're interested in the Head of Operations role at GROW

  • Your experience implementing and managing systems that support operations

  • How your technical and digital skills have improved efficiency, communication, or customer experience in past roles

We’re especially keen to hear from applicants who have experience streamlining workflows, integrating new digital tools, and supporting teams through change. It is not essential that you’ve worked in the creative industry, we welcome applications from those working in all sectors.
Should you wish to arrange a 15 minute chat in advance of applying, please email jordanna@growhackney.co.uk

Applications are reviewed on a rolling basis and the role will remain open until filled. Early applications are encouraged.

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SUPERVISORS, BARTENDERS AND FOOD RUNNERS

Join GROW’s friendly core team who are passionate about the space, cultural provision and sustainability -  you will be part of lots of high quality music cultural/community experiences whilst on shifts!

Benefits include:

  • 1 vegan/veggie meal when on 6+ hour per shift 

  • Access to free live music events with discounts on food and drink

  • Access to professional development opportunities, including industry seminars, workshops, or specialty certifications, including specialist wine, cocktail and beer training to develop knowledge and skills and hone your craft

Job Description and how to apply:

Please send your CV and cover letter to hello@growhackney.co.uk

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NEED HELP WITH YOUR ENTERPRISE

We offer expertise, experience and tangible tactics to help your enterprise and/or creative space on how to embed ethical business, communication and engagement strategies. For more information, please email hello@growhackney.co.uk.

HIRE THE SPACE

Find out more about the spaces we have available for private hire.